Dynamics 365 CRM Specialist

FlexSpot®
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Voor KPN in Amersfoort is FlexSpot® op zoek naar een Dynamics 365 CRM Specialist

Aantal uren per week: 36
Gewenste Startdatum: z.s.m.
Verwachte einddatum: 15-02-2025, optie op verlenging

Dynamics 365 CRM Specialist
Our fiber optic network expansion in the Netherlands is rapidly accelerating, marking a top priority in KPN's strategic agenda. To strengthen our CRM team within the Fiber domain, we are seeking a experienced individual to join us. In an era where a swift and dependable internet connection is paramount, your contribution can significantly impact our customers' experience.

Responsibilities:
As a Dynamics 365 CRM Expert, you will thrive in an engaging work environment where your insights hold significance. We seek an experienced engineer who can elevate our operational framework and engage in collaborative discussions to devise optimal solutions. Your primary focus will be configuring our Dynamics 365 CRM system.

Why It Matters:
In our CRM team, you play a pivotal role in facilitating the fiber optic network rollout. Without our streamlined systems, residents remain uninformed about the arrival and progress of fiber connectivity. Furthermore, by furnishing a comprehensive 360-degree customer view, we empower our customer service to address inquiries efficiently, eliminating unnecessary redirections. Your expertise as a Dynamics 365 CRM Expert is indispensable in driving these initiatives forward.

Location:
You'll operate one to two days per week from KPN's office in Amersfoort, with the flexibility to work remotely if one so desires the rest of the week.

Requirements:
- Bachelor's or higher degree in Information Technology (ICT / IT)
- Proficiency in programming, with a focus on database maintenance and optimization
- Extensive experience (over 3 years) with Microsoft Dynamics 365 CRM
- Familiarity with DevOps practices and Agile methodologies
- Fluent communication skills in Dutch and English
- Strong analytical capabilities
- Over 5 years of experience in .NET (C#) development
- Proficiency in scripting languages like JavaScript
- Familiarity with GIT, CICD, and Microsoft SQL Server
- Experience in developing web services (API/REST)
- Proficiency in Azure DevOps
- Effective communication abilities, both technical and functional
- Capacity to collaborate within a multicultural team, comprised of business professionals and IT developers
- Hands-on experience in agile/scrum methodologies, including user story creation and slicing

About Us:
At KPN B2CS Fiber & Security, we specialize in building and maintaining the infrastructure necessary to deliver exceptional, proactive, and reliable customer experiences. We place utmost importance on fostering a culture of Purpose, Mastery & Autonomy. Additionally, we host knowledge cafés dedicated to learning from other teams and individuals. Please join us in shaping the future of KPN Fiber!

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