Support Analyst (ITIL) (Location Best) - Freelance opdracht in Best

Update: CV mag in Engels on Nederlands.

Looking for an OSS engineer to man the tech bar in our customer's location in Best.
Two hours a day on work days (Mo-Fri).
Traveling cost is working time but max 1 hour a day.
Max rate: 60,50 euro

Key Responsibilities:

Deskside & TechBar Support
• Provide in-person and remote deskside support for end users, including issue resolution for laptops, desktops, mobile devices, printers, and peripherals.
• Operate the onsite TechBar to provide walk-up support, device troubleshooting, and user guidance.
• Troubleshoot OS and software issues across Windows 10/11 and Microsoft 365 environments.
• Perform IMACD tasks related to end-user hardware and software.
• Maintain accurate documentation of incidents, service requests, asset movements, configurations, and procedures in the ITSM platform (e.g., ServiceNow).
• Contribute to knowledge base articles and IT process improvements.

knowledge of:
o Windows 10/11
o Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP)
• Excellent troubleshooting, customer service, and communication skills.
• Ability to work independently and manage priorities.

Must be able to travel by car or public transportation within 45 minutes to tech bar location.